Do you need access to our users' conversations?
Not in clear text. We set up redaction at the source, so names, emails, phone numbers and other personal data are masked before anything is logged. We can work on a staging copy or a small, sampled slice of production traffic.
Which agent frameworks do you support?
LangGraph, LangChain, OpenAI Agents SDK, Claude Agent SDK, Vercel AI SDK, LlamaIndex, and hand-written agent loops in Python or TypeScript. If your code calls an LLM, we can trace it.
Will a faster agent give worse answers?
Not if it's done right. Many gains don't touch the answer at all: parallel tool calls, prompt caching, streaming. When a fix does change the model or the prompt, we compare quality on an evaluation set before it ships.
We already use a tracing tool. Do we need to switch?
No. We build on what you have and fill the gaps: missing spans, logs that don't link to traces, no cost per run, no alerts. If you are starting from zero, we recommend an OpenTelemetry-based setup so you can change vendors later.
Are you affiliated with LangChain or LangSmith?
No. LangSmith Data is an independent service. We work with LangSmith and with the other tracing tools listed above, and recommend whichever fits your team.
Where are you based and which time zones do you cover?
We're based in Europe and work in English and French. We overlap with US East Coast business hours.